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Q. How do I select items to purchase?

While browsing smartshoes website http://www.smartshoes.pk, click Add to Cart button for the products you intend to purchase.

Q. How do I place an order on smartshoes Website?

Once your desired item is added to the shopping cart just click on the shopping bag icon on the top right corner and select continue to checkout, you can either checkout as a Guest or you can sign up to get latest updates. Afterwards you just need to provide personal details and select the order now button to place your order.

Q. Will i need an account creation to place my order?

Your order can be placed through both registered account and guest account.

Q. How safe is my personal information?

Our site uses a (SSL) protocol to encrypt all personal information sent during the checkout process. 

Q. What are the payment options of smart shoes?

You can purchase through Master Card, Visa Card, Credit Card, Debit Card and COD (cash on delivery) service.

Q. What are the shipment charges?

Forever charge Rs. 199.00 for shipment nationwide while shipment is free for orders above Rs. 3000.00

Q. How long does it take for my order to reach me?

Once the verification process is done your order will be immediately shipped and will reach you within 3-5 working days depending on the delivery.

Q. What should I do if I receive an incorrect item?

If you have accidentally, receive an item that you did not order, please contact our Customer Care Whats app number 0300-8777760

Q. Can I cancel my order?

Yes. You can cancel your order by contacting our Customer Care Number 0300-8777760

Q. What are your Delivery Areas?

We deliver all over Pakistan through courier services.

Q. Is there any form of advance payment required for COD?

No, you only need to pay the full amount in cash once your parcel is delivered to you

Q .Can I open Cash on Delivery Package without making the payment to the Courier first?

No. You can’t open the package without making the payment to the courier, however you will always have an option of exchange in case the delivered product not found up-to your expectations.